Refund & Cancellation Policy

1. Cancellation Policy

Clients may request to cancel their project or service agreement at any time. To cancel, please send a formal written notice to info@pixelpulse.com. The following conditions apply:

• Cancellations made within 24 hours of the initial payment and before project kickoff are eligible for a full refund.
• For cancellations made after project kickoff, the client will be billed for all work completed up to the date of cancellation at our standard hourly rate.

2. Refund Eligibility

Refunds are processed based on the stage of the project:

• Design Phase: If you are not satisfied with the initial design concepts, a partial refund (excluding 25% administrative fee) may be issued before revisions start.
• Development Phase: Once the development phase has commenced, no refunds will be issued as development resources are fully committed.
• Completed Projects: No refunds are possible for projects that have been completed and delivered to the client.

3. Non-Refundable Items

Certain services and costs are strictly non-refundable:

• Domain Name Registration and Renewals.
• Web Hosting and Server Setup Fees.
• Third-party software licenses (e.g., ThemeForest, Envato, Premium Plugins).
• SSL Certificate costs.

4. Processing of Refunds

Once a refund is approved, it will be processed within 7-10 working days. The refund will be made through the same payment method used for the original transaction (e.g., Razorpay, Bank Transfer).

5. Project Delays

PixelPulse is not responsible for project delays caused by the client's failure to provide necessary information or feedback. Such delays do not qualify for a refund.

6. Contact for Disputes

If you have any disputes regarding a transaction, please contact our billing department at +91 9089484950 or email us. We are committed to resolving all issues amicably.